Warranty Policy

Warranty Policy

Overview

At Goldsteps.mv, we are committed to providing our customers with the highest quality products and services. Our warranty policy is designed to ensure that you receive the support you need in the event that your purchase does not meet your expectations due to a manufacturing defect.

What Is Covered

We offer a one-year warranty on all our products. This warranty covers:

  • Factory Defects: Replacement of defective spare parts in the event of a manufacturing defect. Warranty service is provided by Goldsteps.mv, and we may partner with authorized service providers for replacements or repairs.

Warranty Exclusions

Our warranty does not cover the following situations:

  • Misuse or Improper Use: Any damage resulting from not following the proper usage instructions as provided in the device manual found inside the box or on our website.

  • Physical Damage: Breakage, dents, or exposure to external factors such as liquids, moisture, or high heat.

  • Unauthorized Repairs: Any repair or maintenance carried out by an unauthorized party that is not approved by Goldsteps.mv, as well as the use of non-SASO certified spare parts.

  • Software Issues: Operating system malfunctions or software malfunctions, whether caused by applications installed by the customer or previously installed applications. This includes the deletion of operating system files, hard-disk partitions, or issues caused by viruses.

Claiming Warranty

To claim warranty service, please contact us at:

  • Email: goldsteps@linkinblocks.com

  • Phone: +960 9128302

Please provide the following information:

  • Proof of purchase (receipt or order number)

  • Description of the issue

  • Photos or videos of the defect (if applicable)

Our team will evaluate your claim and guide you through the next steps.

Return and Replacement Process

Once your warranty claim is approved, we will arrange for the defective parts to be replaced or the product to be repaired. The replacement or repair process may involve:

  • Sending the product to our authorized service center

  • Coordinating with our partners to ensure a swift resolution

General Terms

  • Warranty claims must be made within one year from the date of purchase.

  • Warranty service is limited to the repair or replacement of defective parts and does not include a refund of the product's value.

  • Warranty service is valid only for products purchased from and not for items bought from third-party sellers.

Governing Law

This warranty policy is governed by the laws of the Maldives. By purchasing from Goldsteps.mv, you agree to comply with and be bound by this warranty policy.

For any further questions or concerns regarding our warranty policy, please contact us at goldsteps@linkinblocks.com or call +960 9128302.